Information You Should Share With an Agent, Navigator, or Certified Application Counselor

Last updated: March 30, 2016

Protect Your Identity

Do You Have To Share My Personal Information, Including My Tax Return With an Agent, Navigator, or Certified Application Counselor?

No

You are not required to share personal information. This includes your tax return.  

  • Even if you are completing the application on the Health Insurance Marketplace website with their help, you should be able to fill out and submit your eligibility application without them seeing the information.

  • Income figures obtained from the IRS are not displayed during the application process. This is true whether or not you get help filling out the application or do it by yourself.

  • After training, agents, navigators, and certified application counselors must complete a privacy and security agreement before use of the Health Insurance Marketplace.

Do You Have To Share My Account Username and Password With an Insurance Agent, Navigator, or Certified Application Counselor?

No

Agents, navigators, and certified application counselors shouldn’t ask for your account username and password.

If you are asked to share a username or password, you should contact the Kansas Insurance Department at 800-432-2484 and discuss this with a consumer assistance representative.

This article is published on KansasMoney.gov. Find more information by contacting these state agencies: